Refund Policy
Effective Date: [20th May 2025]
We are committed to providing high-quality and reliable social media marketing (SMM) services to our customers. We understand that occasionally, issues may arise that lead to refund requests. This Refund Policy outlines the conditions under which refunds are granted, how refund requests are handled, and what you can expect from us in such situations.
By using our services, you agree to the terms outlined below.
1. General Refund Conditions
We operate on a strict no-refund policy for successfully delivered services. Once a service has been completed or started (e.g., likes, followers, views have been delivered or begun delivering), the order becomes non-refundable, regardless of the outcome.
We urge customers to ensure:
They understand the service they are ordering.
Their social media accounts are public and active.
No conflicting campaigns are running on the same link.
If you are ever in doubt about a service, please contact our support team before placing an order.
2. Refunds for Failed or Undelivered Orders
In the rare case where an order is not delivered at all due to a technical issue, system failure you are eligible for a refund or full credit to your wallet.
Examples of valid refund scenarios:
Order remains in “Pending” status for more than 48 hours without processing.
The system fails to deliver the service due to a backend issue.
To claim this, you must report the issue within 3 days of the order being placed.
3. Order Cancellation
You may cancel an order only if it has not yet started. If the order is still in “Pending” or “Processing” status and shows no activity, you can contact us for cancellation. Once an order begins execution, cancellation is no longer possible.
To cancel an order:
Send us your Order ID and the reason for cancellation.
If eligible, we will cancel the order and refund the amount to your wallet.
4. Duplicate or Overpayments
If you accidentally made a duplicate payment or submitted the same order more than once, notify us immediately. We will verify the transactions and may issue a refund or credit for the excess amount.
Please provide:
Transaction ID(s)
Order reference(s)
Payment method used
Refunds will only be processed for unused or duplicate balances.
5. Refill and Replacement Policy
Some of our services include a refill guarantee (e.g., followers drop after delivery). In such cases:
You can request a refill within the specified refill period.
If the refill fails or the service cannot be restocked, you may be eligible for partial credit.
Note: Refill is subject to supplier policies and availability. We cannot guarantee refill beyond the guaranteed period.
6. Non-Refundable Situations
We do not offer refunds in the following cases:
You provided an incorrect or broken link.
Your account was set to private during service delivery.
You violated Instagram, TikTok, or other platform terms resulting in drops or bans.
You changed the username or deleted the post/account during processing.
Your expectations of speed or performance differ from the actual service description.
Please always read the service details before ordering.
7. Wallet Balance Policy
Any refunded amount is typically credited as wallet balance. This balance:
Can be used for any future purchases on ChickletBoost.
Is non-withdrawable (cannot be transferred back to your bank or card).
Never expires and stays available on your account.
Refunds to original payment methods may only be approved in special cases and may take 7–14 business days to reflect.
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8. Fraud & Abuse
We monitor user activity for signs of abuse, fraud, or refund manipulation. If we detect suspicious behavior:
We may suspend or terminate your account without notice.
Refunds may be denied if your intent appears dishonest or abusive.
Legal action may be taken for chargebacks or fraudulent claims.
We take these matters seriously to protect our platform and community.
9. How to Request a Refund
To submit a refund request, please contact us using one of the methods below:
Email: chickletboostnigeria@gmail.com
WhatsApp or Live Chat: [+234 904 772 1761]
Dashboard Support Ticket: Available under your user panel
Be sure to include:
Your full name
Order ID(s)
Payment proof (if applicable)
A detailed description of the issue
Our support team reviews refund requests within 1–3 business days, and approved refunds are processed within 5–10 business days.
10. Final Note
We reserve the right to amend this Refund Policy at any time without prior notice. It is your responsibility to review the policy periodically. Continued use of our services constitutes acceptance of any changes.